By using our Online Shop (www.peopleplanetconnection.com) you agree to the following terms.

1. Placing Order

1.1 All orders placed are subject to confirmation and acceptance by us.

1.2 We only provide an online shopping service; we do not operate a “shop front”. If you experience difficulties making a purchase please email us at admin@peopleplanetconnection.com and we will do our best to resolve the issue.

2. Cancellations

2.1 Order cancellations must be made prior to dispatch by emailing the details to admin@peopleplanetconnection.com

3. Shipping

3.1 Orders are only accepted for delivery in Australia.

3.2 We will only ship to the address on your account. It is your responsibility to ensure your address is accurate at time of purchase.

3.3 You are responsible to have someone at the delivery address to sign for and accept the delivery. You will be responsible for arranging collection from Australia Post if a notification card is left in place of the delivery.

3.4 You are responsible for paying any freight charges incurred by refused shipment and unclaimed goods.

3.5 Delivery usually takes 10 working days. We will make every effort to deliver on time, but we shall not be liable for any consequences from a delayed or lost shipment.

3.6 If you have bought an item that is out of stock, we will endeavour to fill the order as soon as possible, however the production time may be as long as 30 days.

4. Return and Refund

4.1 There will be no credit given if our prices drop after your order has been delivered.

4.2 Returns for refund will only be accepted within 14 days of you receiving the goods. Returned goods must be in original, unused condition. Shipping and handling cost are not refundable.

4.3 This refund policy only applies to goods where you can demonstrate that the goods did not meet the description we made of them or were not otherwise suitable given the information you provided us. It does not cover change of mind. Please email us your reasons prior to returning anything. If we advise you that the request for refund will be accepted, goods must be shipped within 3 working days of that advice, as we need to receive the goods in a timely fashion for us to refund.

4.4 You must report any incorrect, missing or damaged items received to us by e-mail or phone within 24 hours of you receiving the delivery.

4.5 We retain ownership of any goods shipped with your order that have been despatched in error.

4.6 We have no obligation or responsibility for any products purchased through People Planet Connection that are then resold.

5. Disclaimer

5.1 Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice or delay delivery due to extended production times.

5.2 Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

5.3 Images displayed on this web site should be regarded as illustrative and information purposes. While the products photographed are an accurate representation, the colours may vary according to your colour settings on your computer screen. The actual products will be close to, but may not be identical to the images.

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